Returns & Refund Policy

Starting a return

Before sending an item back, contact support with the order number, product name and reason for the request. A live store should confirm eligibility and provide return instructions.

Item condition

Unless an item is faulty or arrived damaged, products generally need to be unused, complete and returned with original packaging. Some opened items may not be eligible where hygiene or safety considerations apply.

Damaged or incorrect items

Contact us promptly and keep the packaging. Photos may help the support team understand what happened and arrange the appropriate next step.

Refunds

Approved refunds should be issued to the original payment method after the return is inspected. Processing time can vary by payment provider.

Email support@markanddavis.store for assistance.